Automation & Orchestration

Automation enables ISPs to streamline repetitive and time-consuming tasks, such as network configuration, monitoring, and maintenance, thereby reducing the likelihood of human error and freeing up valuable resources for more strategic initiatives. 

Orchestration takes this a step further by intelligently coordinating these automated tasks across various components of the network, ensuring they work together seamlessly for optimal performance. In this landscape, a robust understanding of DevOps principles is invaluable. DevOps, which emphasizes collaboration between development and operations teams, fosters a culture of continuous improvement and agility, essential for ISPs to rapidly deploy and manage network services with minimal disruption. 

This integration of DevOps practices allows for more responsive and adaptive network management, enabling ISPs to meet the evolving demands of their users with greater efficiency and innovation.

A modern network design must include predictable network configurations which drive predictable network visibility. Building a Source of Truth (SoT) for the different states of your network is critical to creating a self-healing network. Network tooling between the operational state, running state, and desired state of a network is important to growing a modular network design.

Automation is a Journey

At ePlus, we can help build a practical automation strategy that solves real world business problems.

You don’t know what you don’t know, but end-to-end network visibility in real-time results in quick problem resolution, time savings, and user retention. Managing a network virtually and implementing remote troubleshooting allows teams to be proactive and efficient and reduces the total cost of ownership.

From an operational perspective, more visibility:

• creates an environment of predictability
• allows you to isolate a problem and begin virtual troubleshooting
• optimizes operations and business support systems

When an outage does happen, automation is the first responder. Automated responses are immediate, helping to restore the network by deploying self-healing measures while network management teams are being notified. This helps to minimize the impact of an outage  with limited disruption to the end user.

Some problems require a response onsite, but identifying the issue beforehand cuts out the need to diagnose the issue while on location. Having this type of visibility in advance shortens the return-to-service window and keeps your network running smoothly.

Optimize the End-User Experience

Leveraging automated workflow and auto-attendant-capable customer care software allows an operator to improve quality of experience while reducing operational cost (OpEx).  Another consideration outside of the network hardware is managing the end user experience. Optimizing this experience with proper tools and processes can allow for the ability of an end user to solve and troubleshoot their own problems. However, when an interaction is required, a resolution can quickly be achieved. This can turn a negative experience into a positive experience, and result in an overall reduction of operational expenses. 

Carrier-grade network operations is the heartbeat of operations, billing, and security. It’s high-touch, fast-paced, and critical to keep overbuilders away and users happy.