Our Managed Services practice is built on a unique synergy of people, process, and tools. We deliver 24x7x365 support, a rigorous ITIL-based framework that is independently certified and audited, and customized tools and dashboards that provide greater visibility and intelligence to drive business decisions. Ready to connect the dots from your current state to achieve the future state your business needs?
We offer customized business process out-tasking with on-site support options—scalable to grow as your business needs evolve. We can integrate with your existing processes and architecture in a non-disruptive way to provide around the clock support for a range of IT lifecycle services. You can also engage with ePlus for a broad range of fully-managed “as a Service” offerings with flexible consumption models and comprehensive project management.
ePlus Managed Services Centers (MSC) hold multiple differentiating compliance attestations, including:
INFOGRAPHIC + MANAGED SERVICES
Managed Services allow you to outsource the day-to-day operations of your IT infrastructure, shifting your focus from keeping the lights on to driving your business forward. See how ePlus can help you connect the dots from your current state to achieve the future state your business needs—and fuel your IT innovation.
Benefit from 24x7x365 proactive support across your infrastructure as well as public, hybrid, and private cloud environments, including Enhanced Maintenance Support, Executive Services, and Cloud Hosted Services.
Leverage co-delivered architecture support for Cisco and adjacent technologies for faster mean time to resolution, expedited connection to solution experts, minimized IT and business disruption, and predictable costs to plan for expansions or new deployments.
Simplify your support experience with single-call support for multi-vendor environments and U.S.-based 24x7x365 customer care for faster time to resolution, greater visibility, and enhanced operational efficiency.
Leverage a uniquely prescriptive approach to managed security with as-a-Service offerings like vulnerability management. Extend the reach of your security team through SOC as a Service for traditional and cloud environments as well as endpoint and anti-virus solutions.
Take advantage of an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed.
Keep track of multiple carriers, contracts, and services across the globe through our fully-managed service that delivers global contract visibility, expense management, AP integration, project management, and convenient bill pay.
We offer a full range of services, from Managed Power Protection to Managed Out Tasking, Connectivity Services, Colocation Services, Managed Cloud, and UCaaS.
Sooner or later, everyone in IT has that moment. You’ve just lost your primary internet circuit, and everything is down. You can’t process POs, customers can’t get to your product, and your phone is ringing. You know without looking that it’s senior leadership calling. It’s failover time.Read the blog
Organizations of all sizes are looking to transform wide area networks (WANs) from “fragile to agile” by implementing software-defined WAN (SD-WAN) technology. However, while implementing an SD-WAN solution can provide substantial benefits, there is specific expertise required to effectively manage it and optimize its benefits.Read the blog
The integrated solution streamlines technical support for 18,000 users across North America along with managed network and voice infrastructure services for 800+ sites.Read the case study