Software Adoption Service

Maximize Your Software's Power

Software investments require careful consideration to select the best solution capable of delivering the outcomes you seek. To drive the maximum efficiency and innovations benefits, the next step is to foster software adoption.  But there may be some unforeseen roadblocks in your path.  Consumption visibility gaps can increase your risk of unplanned costs and audit compliance regulations. New consumption models can exacerbate software management complexities.  Or you may simply lack the internal expertise to leverage all the new bells and whistles.

Let ePlus help shift the conversation from IT challenges to measurable business outcomes with our Software Adoption Service.  Tailor-made for customers who have invested in software enterprise agreements and subscriptions, the ePlus Software Adoption Service can help you speed innovation, mitigate risk, and optimize productivity. As part of the offering, ePlus layers in a Customer Success Manager (CSM) and Software Provisioning Engineer to partner with your key stakeholders to define and prioritize software use cases, desired outcomes, and key performance indicators necessary to extract the most value.

How We Do It

The ePlus Software Adoption Service is built on a proprietary engagement framework designed to accelerate time to value:

• Onboard – Access to experts and resources to speed license provisioning, education, and migration opportunities
• Activate – Assist in the activation of software features and telemetry insights to measure success against your business goals
• Adopt – Personalized adoption success plan focused on prioritized use case feature and functionality adoption
• Advise – Regular business reviews with certified CSMs that bring telemetry and insights forward to help you make real time business decisions and reduce risk

Key Benefits

• Reduce risk of shelfware, low technology adoption, unplanned costs, and audit compliance concerns
• Speed innovation of your most valuable technology use cases
• Improve efficiency with telemetry use cases activation
• Decrease complexity of software and license management
• Achieve spend predictability with proactive consumption/usage metrics prior to renewal