Collaboration as a Service

Next-Level Collaboration as a Service

Your time and your team are valuable. So is your network. There’s an easy, reliable and cost-optimized way to better utilize the investment you’re making in both. 

Hosted in world class data centers, and managed by ePlus, our cloud-based unified communications and contact center solutions are built on the strength and functionality of a Cloud Platform.

ePlus Cloud Collaboration allows organizations to alleviate day-to-day management, monitoring and cost associated with on-premise systems and migrate to a seamless, feature-rich cloud experience in an easy-to-consume subscription model with predictable cost. 

Offered as a service, the management and monitoring of routine core unified communications and contact center functions is taken off your plate while simultaneously increasing predictability and reducing cost. This includes 24/7/365 support, proactive monitoring, and an ITIL-based framework. This offloads the day-to-day management and maintenance from your internal IT team, ensuring high availability and performance. These solutions are available through a flexible subscription model and is always on and up to date.

ePlus Cloud Collaboration is provided through a secure network of operations centers, staffed by a team who is “always on” watching and monitoring your system, identifying and remediating problems before you have to call for support.

Webex Calling as a Service

Webex Calling is a cloud-based phone system managed by ePlus that provides enterprise-grade calling features, making it easy to connect and collaborate from anywhere. This solution moves your phone system to the cloud, offering a complete suite of features like voicemail, call forwarding, and conferencing. It's built on the secure and reliable Cisco Webex cloud, ensuring your calls are always available and protected.

Webex Contact Center as a Service (CCaaS)

An ePlus managed, cloud-based contact center solution that empowers businesses to deliver exceptional customer experiences across multiple channels.

• Robust AI-Powered Features: Webex CC leverages AI to empower agents and improve the customer experience. This includes AI-driven routing, real-time agent coaching, sentiment analysis, and AI-generated conversation summaries and transcripts to reduce after-call work.
• Security and Reliability: As a Cisco solution, it is built on a secure, open, and flexible platform, with a strong focus on security and compliance. This provides peace of mind for businesses with strict regulatory requirements.
  

Zoom Workplace as a Service

Zoom Workplace is a cloud-based unified communications system, managed by ePlus, that offers a comprehensive set of enterprise-grade features. Designed to be simple and intuitive, it provides a seamless user experience that extends across all your devices, from your desktop to your mobile phone. As part of the Zoom platform, it integrates voice, video, messaging and meetings, making it easy to connect with colleagues and customers.

Zoom Contact Center as a Service (CCaaS)

Zoom Contact Center is a cloud-native CCaaS solution that is optimized for video and built on the familiar Zoom Workplace platform.

• Seamless Integration with Zoom Workplace: It is tightly integrated with the Zoom Workplace ecosystem, including Zoom Phone, Zoom Meetings, and Zoom Team Chat. This enables agents to easily consult with internal experts and transfer calls with full context, creating a more unified communication experience.
• Ease of Use: Zoom is known for its intuitive user interface. Zoom CC features a user-friendly drag-and-drop flow editor that makes it easy for businesses to set up and manage their contact center flows without extensive coding.

Protect Your Investment 

Keep Your Voice Carrier (or not)

Host Complimentary Applications