Managing users, technology, and the overall growth of your company’s IT infrastructure can be a daunting task. By leveraging ePlus Service Desk, you’ll benefit from an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed. Trust ePlus to handle this function, and keep your staff focused where it counts—on your core business.
INFOGRAPHIC + SERVICE DESK
What outcomes can you expect when you leverage ePlus Service Desk, a multi-functional, integrated, and global offering? You’ll see greatly improved process efficiencies and productivity improvements as a result of proven call flow methodologies and elevated problem handling management.
We provide secure level one and two technical support with a quick onboarding and assigned Customer Success Manager. In addition, Service Business Reviews provide regular service analysis and service level target metrics for continuous improvement.
Our 24x7x365 support from 100% U.S.-based ePlus facilities means quick resolution. Designed with flexibility in mind, we offer phone, email, and chat support with an intuitive ServiceNow ticketing web portal as well as remote desktop support.
Based on ITIL-certified processes and best practices, our Service Desk offering delivers better management visibility as well as customized greetings, reports, and surveys, and a tailored knowledge base.
ePlus will design a help/service desk strategy that fits into your overall corporate plan and delivers the greatest impact—from enterprise-level to departmental support or a completely customized solution. You choose which options make the most sense for your specific needs, from backup verification and application monitoring to patch management, employee onboarding and termination, batch job processing, nationwide onsite rollouts and coordination, and asset management.