ePlus Lifecycle Services Support

Synergistic Benefits for Multi-Vendor Architecture Support

When it comes to managing your IT infrastructure, a full architecture view is required—one that extends beyond a single manufacturer or component and spans both hardware and software. Watch the video to the right to see how ePlus and Cisco work together to co-deliver Partner Advanced Support (PAS). Read our press release to announce that ePlus is the first Cisco partner in the Americas, and the second worldwide, to build out services through PAS, branded as ePlus Lifecycle Services Support (eLSS).

Co-Delivered model with Cisco

• Automated, integrated, and shared ticket data for efficient and accelerated issue resolution
• Cisco support as needed to address complex issues
• Program is qualified and fully-backed by Cisco

Benefits of ePlus Lifecycle Services Support:

• Faster mean time to resolution
• Expedited connection to solution experts
• Minimized IT and business disruption
• Predictable costs to plan for expansions or new deployments

What Makes ePlus Different?

Watch Elliot Zahn, ePlus National Practice Director for First Call Support Programs, explain how ePlus Lifecycle Services Support leverages a unique combination of:

• People: An assigned Customer Success Manager provides white-glove support.
• Process: Our team will stay engaged with you and work in conjunction with Cisco and third-party vendors to follow the issue through its life.
• Tools: Our propriety Executive Dashboard provides multi-vendor analytics from a single pane of glass for fast and efficient problem resolution.  For ticketing, ePlus uses a ServiceNow portal that can be integrated with your ServiceNow environment as well.