Cloud Collaboration

Implementing modular services with a platform and compute agnostic approach to speed adoption and minimize upfront capital costs.

Contact Center

On-premise and cloud-based contact center solutions combine channels such as voice, social, email, mobile, and chat into connected and integrated digital experiences.

Video Conferencing

Transforming how people communicate and interact through affordable, reliable, and secure business video conferencing systems.

Collaboration as a Service

Deploy industry-leading, flexible communication and collaboration services while reducing capital costs, eliminating data center infrastructure and freeing-up IT resources.

Lifecycle and Adoption Services

Fully leverage technology investments with continuous refinements that improve long-term business outcomes.

Digital Workspace

Enhancing collaboration and productivity through integrated technology across systems, locations, and devices.

Recording and Compliance

Ensure compliance with U.S. and international privacy, recording, and data retention laws and regulations.

 


Automated Virtual Assistant for Collaboration Spaces


ePlus Automated Virtual Assistant (ePlus AVA™) for Collaboration Spaces provides automated testing and reporting on the health of Cisco video devices, conference rooms and workspaces to ensure effective operations and a wonderful end user experience.


ePlus AVA for Collaboration Spaces:

  • Provides assurance prior to your meetings via synthetic testing and inspection of the room, video endpoint and network
  • Enables administrators to interact and trigger tests during downtimes (such as overnight) as well as on demand when trouble has been discovered or reported
  • Automates help tickets so problems are documented, and triage can begin before an end user is even aware, improving overall customer experience
  • Automates reporting for dashboard analytics, providing real-time insights by geography and device type for your entire collaboration environment
  • Expedites resolution time, decreasing operational overhead while increasing availability
  • Increases adoption and the ROI of your collaboration spaces and conference rooms
  • Gives time back to IT and A/V support staff so they can focus on what’s most important to their organization or business




 


 


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