Traditional on-premise enterprise communication systems are complex, expensive, and difficult to update. Many organizations are modernizing their infrastructure to enable new functionality, better manage consumption, improve reliability, and reduce capital costs.
ePlus has deep experience managing and implementing private branch exchange (PBX) telephony infrastructure and public switched telephone network service plans and rates. Our background in both traditional communications and modern solutions such as Unified Communications as a Service (UCaaS) means we are well positioned to help you address the complexities of migrating to a new cloud provider.
Leaving behind a legacy telecommunications system for a modern cloud-ready platform enables your organization to seamlessly integrate automation and data analytics with voice, text, video, chat, and social channels. Unifying communication also enhances collaboration and allows distributed teams to come together in a digital workspace much as they would when meeting face-to-face. And it allows you to interact with customers, suppliers, and other third parties using their preferred method of communication.
Because we are platform and consumption-model agnostic, choosing the best provider and technology platform is easy. Our objective is to advise you at each step in the process to ensure you receive the best price and contract terms.
Moving to a UCaaS solution allows your organization to capitalize on a wide range of digital tools. We use our telecom and high-tech experience and customizable application programming interfaces (APIs) to integrate these capabilities into the workflows of your knowledge workers contact center employees and other workers.
As a cloud-based strategy, UCaaS makes it easy to access new communication and collaboration tools such as AI-powered assistants and contextual collaboration without complex or expensive upgrade efforts. These advantages provide opportunities for streamlining backend systems and eliminating isolated data silos and purpose-built applications.