IT Department for State Government Turns to ePlus for Automation and Orchestration Cloud Services

By integrating and automating business process into workflows, ePlus helped the organization speed delivery time for IT services, enhance billing and chargeback, and deliver a better user experience

Business Challenges

  • The IT department supports all of the agencies in the state, and it needed assistance building a private cloud strategy
  • It had manual processes for server provisioning and sought to automate and orchestrate its business processes, integrated into the solution
  • The customer lacked internal resources for the initiative

Why ePlus?

  • Technical expertise around UCS director
  • Long-standing strategic partnership with Cisco
  • Team of experienced cloud engineers with experience building custom solutions

Solution

ePlus Cloud Services – Automation and Orchestration

  • Enabled developer self-service IaaS portal with orchestration
  • Custom workflow development and custom integration for infrastructure / IP management and ticketing
  • Developed a front end catalog for end users to consume services
  • Integrated and automated complete business process into workflows

Business Outcomes

  • Automated workflows speed delivery of IT services
  • Improved resource tracking for consumed services for enhanced billing and chargeback
  • Better end user experience through intuitive portal that offers enhanced manageability and visibility into IT resources
  • Drastically reduced delivery time for services
  • Free IT staff to focus on strategic initiatives

Want to Learn More?

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