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Insights and Trends in Managed Services

Watch Wayne St. Jacques, Vice President of Managed Services for ePlus, explore how Managed Services have evolved, the impact of artificial intelligence, and what’s top of mind for CIOs in the post-COVID era, along with how ePlus continues to differentiate to stay on the leading edge.

Proactive Management Across Your IT Footprint

INFOGRAPHIC + MANAGED SERVICES

Proactive Management Across Your IT Footprint

Rely on ePlus to monitor, map, and manage a broad range of technologies—on-premise and in the cloud—so you can elevate IT, drive employee engagement, and maximize productivity. With the ability to better align IT to your business objectives, you’ll achieve faster problem resolution, better risk management, and operational efficiency. Our consumption-based cost models enable you to better meet cyclical business demands and limit upfront capital investments.

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EMS

Enhanced Maintenance Support

Simplify your support experience with single-call support for multi-vendor environments and U.S.-based 24x7x365 customer care for faster time to resolution, greater visibility, and enhanced operational efficiency.

Make Maintenance the Backbone of Innovation

Service Levels

Customized Service Levels

  • MONITOR—ePlus MONITOR Service proactively monitors your infrastructure 24x7x365 to detect and validate incidents, and alerts you to any network issues that require attention.
  • MANAGE—ePlus MANAGE Service expands upon the MONITOR offering to isolate and remediate incidents plus move, add, and change levels of service.
  • MAXIMIZE—ePlus MAXIMIZE Service builds upon the MONITOR and MANAGE levels with strategic oversight as well as enhanced tools and services for optimized network management.
Hybrid Cloud Monitoring

Hybrid Multi-Cloud Monitoring

Visualize your IT investments and cloud sprawl, mapping the connectivity of workloads that reside in the cloud for a consolidated view of all multi-cloud metrics across AWS, Azure, and GCP—from on-premise management to cloud-based analysis and discovery.

Gain Visibility in a Hybrid, Multi-Cloud World

cloud hosted services

Cloud Hosted Services

Featuring consumption-based pricing options and fully-managed services, this customized suite of cloud services leverage enterprise-class technology from top tier vendors and meet SOC 2 and HIPAA compliance requirements. Offerings include Cloud Managed Backup, Cloud Disaster Recovery, and Cloud Hosted Infrastructure.

Enhance Efficiency, Elasticity, and Scale

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