Managed Services

Move from Managing IT to Managing Outcomes

Our Managed Services practice is built on a unique synergy of people, process, and tools. We deliver 24x7x365 support, a rigorous ITIL-based framework that is independently certified and audited, and customized tools and dashboards that provide greater visibility and intelligence to drive business decisions. Ready to connect the dots from your current state to achieve the future state your business needs?

VIDEO + MANAGED SERVICES

Maximize Customer Experience and Overall IT Business Outcomes

Watch Frank Barnes, Vice President of Services Business Development at ePlus, discuss how ePlus’ broad services portfolio and cross-functional support helps customers along their lifecycle journey with co-delivered models and flexible consumption.

Flexible Engagement Models—Geared Specifically to Your Business

We offer customized business process out-tasking with on-site support options—scalable to grow as your business needs evolve. We can integrate with your existing processes and architecture in a non-disruptive way to provide around the clock support for a range of IT lifecycle services. You can also engage with ePlus for a broad range of fully-managed “as a Service” offerings with flexible consumption models and comprehensive project management.

ePlus Managed Services hold multiple differentiating compliance attestations, including:

• Payment Card Industry Data Security Standard (PCI DSS) as a Level 1 Service Provider of network monitoring and management services
• SSAE 18 SOC 1 Type 2 for all ePlus Managed Services & Service Desk
• SSAE 18 SOC 2 Type 2 and HIPAA for our cloud-based Managed Services
• ePlus Managed Services engineers complete an annual CJIS Level 4 Security Awareness certificate curriculum and HIPAA training

Managed Services for Infrastructure and Cloud

Benefit from 24x7x365 proactive support across your infrastructure as well as public, hybrid, and private cloud environments, including Enhanced Maintenance Support, Executive Services, and Cloud Hosted Services.

Learn more about ePlus Managed Services

ePlus Lifecycle Services Support

Leverage co-delivered architecture support for Cisco and adjacent technologies for faster mean time to resolution, expedited connection to solution experts, minimized IT and business disruption, and predictable costs to plan for expansions or new deployments.

Explore ePlus Lifecycle Services Support

Enhanced Maintenance Support

Simplify your support experience with single-call support for multi-vendor environments and U.S.-based 24x7x365 customer care for faster time to resolution, greater visibility, and enhanced operational efficiency.

Make maintenance the backbone of innovation

Managed Security Services

Leverage a uniquely prescriptive approach to managed security with as-a-Service offerings like vulnerability management. Extend the reach of your security team through SOC as a Service for traditional and cloud environments as well as endpoint and anti-virus solutions.

Leverage ePlus Security Services

Collaboration as a Service

Whether on-premise or in the cloud, ePlus delivers peace of mind for your voice, video, and contact center environment, improving the overall experience for both your workforce and your customers.

See what ePlus Cloud Collaboration can do for you

ePlus Service Desk

Take advantage of an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed.

Learn more about ePlus Service Desk

Asset Management Service

Ensure data integrity across your install base and gain real-time visibility to manage, measure, and govern your IT assets.

Learn more about Asset Management Services

Carrier Expense Management

Keep track of multiple carriers, contracts, and services across the globe through our fully-managed service that delivers global contract visibility, expense management, AP integration, project management, and convenient bill pay.

Learn more about Carrier Expense Management

ePlus Complimentary Services

We offer a full range of services, from Managed Power Protection to Managed Out Tasking, Connectivity Services, Colocation Services, Managed Cloud, and UCaaS.