modern office space

WHAT WE DO

Boost Productivity and Enrich Collaboration

ePlus' Unified Communications-as-a-Service (UCaaS) solutions bring together voice, video, messaging, and more into one platform, empowering teams to connect and collaborate anywhere, driving productivity and reducing costs.

HOW ePLUS CAN HELP

Maximize Every Moment: The UCaaS Platform Built for Productivity and Connection

Transform the way your organization communicates with Unified Communications-as-a-Service (UCaaS) solutions designed, delivered, and managed by ePlus. By bringing voice, video, messaging, AI assistants, and devices together into one simple platform, UCaaS empowers your teams to connect and collaborate anywhere — driving productivity, reducing costs, and creating a truly unified experience.

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Calling: enterprise-grade voice on any device

Today’s UCaaS platforms replace traditional desk phones and PBX hardware with flexible, cloud-based phone systems. Take advantage of HD voice quality, advanced call routing, voicemail transcription, flexible device support, and E911 support and compliance.

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Meetings: immersive and intelligent virtual conferencing

Our solutions deliver secure, high-definition video and audio meetings with built-in collaboration and AI features for participants anywhere in the world. One-Click Join, screen sharing, virtual backgrounds, live chat, recording and transcription, AI summaries and assistants, and secure cloud storage are a few of the native capabilities of our platforms.

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Messaging: real-time, context-driven collaboration

Persistent team chat channels and instant one-to-one messaging that keeps conversations organized, searchable, and always accessible. Share files, see employee, partner and customer presence and availability, and easily escalate to a voice or video call when desired.  You can even share standard text messages (SMS) and multimedia messages (MMS) directly from your UCaaS application using your assigned business phone number.

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AI Assistants: productivity automation built in

Leverage Generative AI and Machine Learning to automate administrative work and extract key insights from your communications. Features such as real-time transcription, real-time translation, automated meeting summaries with action items, intelligent noise suppression, and virtual agents for routine tasks are native to the UCaaS platforms we design, implement, and manage.

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Devices: true mobility and hardware flexibility

Support your hybrid workforce by ensuring full platform functionality across virtually any device you use to work, whether at home, on the road, or in the office.  This includes full-featured desktop and mobile applications, web browser access, and certified support for modern IP desk phones and conference room systems.

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Connectivity: resilient cloud-to-PSTN reliability

We partner with several providers to deliver PSTN entirely over the internet, while still supporting legacy PSTN access models. Experience high-quality voice to and from standard telephone numbers worldwide leveraging industry leading PSTN gateways and session border controllers.

WHY ePLUS

Our Unique Differentiators

CONTENT HUB
Blog
May 4, 2026

The Strategic Imperative: AI and the Modern Managed Contact Center

Discover how AI-driven contact center solutions are revolutionizing customer experience and operational efficiency. Learn how integrating advanced AI capabilities can empower your organization to deliver seamless, personalized interactions and achieve strategic advantages in a competitive landscape. Get insights on the benefits of managed cloud architecture and expert guidance on implementing AI-powered contact center solutions for sustainable growth.

Author NameBryan Payne