Drive Operational Efficiency and Cost Optimization

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Transform telephony, meetings, and messaging

Webex Callings & Meetings: ePlus Webex Calling and Meetings-as-a-Service is a transformative approach to accessing and managing your Cisco Collaboration platform. It offers a subscription-based, per-user per-month model that provides organizations with fully managed, cloud-delivered telephony, meetings, and messaging services, without a large upfront investment. It also simplifies procurement, deployment, and administration and features 24x7x365 monitoring, 15-minute prioritized service level targets, moves/adds/changes/deletes, and service reporting and analytics.

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Enhanced support for your Cisco on-prem solutions

For many of our clients, on-premises Unified Communications and Contact Center solutions remain the right choice for their organization. ePlus has a comprehensive service portfolio inclusive of 24x7x365 Managed Services for Cisco’s UC and Contact Center applications. This includes Cisco Unified Communications Manager, Unity Connection, IM & Presence, Expressway, Emergency Responder, Jabber, Redsky, 9Line, session border controllers, gateways, phones, video devices and other associated devices. For Cisco Contact Center, we support Unified Contact Center Express & Enterprise, along with leading call recording, compliance, Quality Monitoring (QM) and Workforce Management suites.

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Seamless Zoom experience, managed by ePlus

ePlus Zoom Phone-as-a-Service: A modern, enterprise-grade phone system built into the globally trusted Zoom platform and managed by ePlus. Unlike a siloed PBX, it provides a seamless, unified experience where your phone, video meetings, and team chat all live in a single application on your desktop and mobile device. Our engineers monitor and manage your system 24/7, often addressing problems before you even notice an issue. We handle the day-to-day moves, adds, changes, and deletes for your environment, and your team gets direct access to our certified Zoom experts, bypassing the generic support queue with Zoom.

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Deliver personalized service with a turn-key solution

ePlus Zoom Customer Experience-as-a-Service (ZCX): Offers organizations a comprehensive, cloud-native, turn-key contact center solution for modern customer service. Our service offloads the complexity of deployment, integration, and ongoing operation, ensuring the omnichannel Zoom Contact Center platform —including voice, video, chat, and AI tools — is expertly designed and optimized for maximum efficiency. We handle everything from provisioning and migrations to 24/7 monitoring, security, and continuous performance tuning, allowing you to focus solely on delivering superior, personalized customer experiences while benefiting from an advanced, scalable, and fully supported CX technology stack.