Medical Device Company Expands Strategy with ePlus Cloud Managed Services
Driving agility, cost optimization, and AI-powered innovation across worldwide operations
medical device
Business Challenges
As demand for innovation and global scalability grew, the medical device company faced challenges with:
Challenge 1
Operational efficiency and velocity: Manual processes and aging infrastructure slowed execution of deployments and remediation, impacting responsiveness and consistency.
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Challenge 2
Scalability without additional staffing: Expanding environments and workloads required automation and governance to scale without increasing headcount to maintain product margins and financial strength.
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Challenge 3
Risk reduction and reliability: Legacy configurations and lack of centralized controls created operational challenges with security, reliability, and scaling.
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Challenge 4
Agility and responsiveness: Difficulty deploying new environments quickly limited the ability to meet urgent business needs and support innovation.
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Challenge 5
Cost optimization: Rising operational costs and inefficiencies demanded a strategy to reduce spend while improving performance and governance.
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Why ePlus
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ePlus has demonstrated experience and technical expertise to provide architecture, design, deployment, optimization, and support services for the customers’ growing Azure estate.
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ePlus is a top partner in the Microsoft Azure ecosystem working jointly to support organizations in their cloud journey with the following designations:
- Digital and App Innovation Solutions
- Data and AI Solutions
- Infrastructure Solutions
- Infrastructure and Database Migration Specialist
- Networking Services Specialist
- Azure Migration and Modernization (AMM) Program
- Modern Work Solutions
- As an existing customer, the company looked to lean in with ePlus further to create greater business value shepherding its core cloud and AI strategies and initiatives.
Solution
ePlus Cloud Managed Services
- Full lifecycle 24x7x365 Azure managed service, removing Day 2 operational burden from internal teams with proactive guidance with end-to-end capabilities and expertise
- Proven operational model to prioritize operations in Azure
- Full deployment and operational leadership along with ongoing security, governance, and cost optimization
- Unique approach designed to meet customers wherever they are in their cloud journey from pre-deployment architecture to service optimization —delivering meaningful value and addressing the critical gaps left by traditional managed services models
- Spans the Azure services that will be used in the customer’s cloud and AI strategies and initiatives
Business Outcomes
Proof Points
- 40% increase in overall cloud governance, security, and cost optimization as measured by ePlus internal tooling from onboarding to the end of the first year of service
- Identified and resolved 7,500+ security and governance service configuration issues in the customer’s highly-dynamic cloud environment within the first year
- 24% cost savings per month in cloud spend identified and realized in the first year of service
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Scalability Without Additional Staffing
Through ePlus Cloud Managed Services and Azure automation, the customer achieved seamless scalability without increasing headcount. Enhanced governance and orchestration tools allow the organization to expand workloads and environments on-demand, supporting global growth while maintaining operational efficiency. Importantly, the initiative was funded through a collaborative approach, sourcing budget from architecture, security, and operations teams to align costs with shared benefits across multiple divisions across the customer organization. This strategy ensured financial flexibility and accelerated adoption without burdening a single department.
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Cost Optimization
By leveraging ePlus Cloud Managed Services, the customer achieved measurable financial efficiency across its Azure environments. The FinOps framework introduced continuous cost visibility, proactive budget governance, and actionable insights to optimize resource utilization. Through detailed reporting and anomaly detection from ePlus tooling, the customer identified underutilized resources, rightsized workloads, and implemented reserved instances for predictable savings. Additionally, shared dashboards enabled collaboration across finance, operations, and IT teams, ensuring accountability and alignment with business objectives. These efforts not only reduced monthly cloud spend but also unlocked reinvestment opportunities for innovation and strategic growth initiatives.
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