City Launches Broadband Network to Deliver High Speed Internet to Residents

An Iowa city successfully launched a comprehensive municipal broadband network to deliver high-speed internet access to over 65,000 of its residents.

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Business Challenge

Through strategic partnerships with ePlus Technology, the city transformed from having limited broadband options to providing reliable, affordable fiber-to-the-home service across the community. This initiative demonstrates how municipal leadership, community support, and expert technical partnerships can bridge the digital divide in mid-sized American cities.

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Why ePlus?

Citizens of the City overwhelmingly supported a referendum that provided the financial foundation needed to build comprehensive fiber infrastructure throughout the community. This vote represented strong public confidence in the municipal broadband solution and commitment to closing the digital divide.

Solution

The customer organization’s leadership selected ePlus Technology to manage the technical complexity of building an ISP network from scratch. This partnership proved essential, as ePlus brought decades of experience in broadband network design and implementation, along with their comprehensive ISP Starter Kit solution.

Business Outcomes

The ePlus ISP Starter Kit provided a complete, multi-vendor approach that included:

Calix fiber-to-the-home equipment and infrastructure
Core IP routing and switching capabilities
Advanced network security systems
Carrier-grade NAT and DDoS prevention
Server infrastructure and IP address management
CALEA compliance for law enforcement support
Redundant power systems and out-of-band management

"We have received overwhelmingly positive feedback from our subscribers. The community response has been excellent. Our partnership with ePlus has been exceptional, and the reliability of the technology is unmatched," notes Eric Lage, General Manager at Waterloo Fiber. "Reliability and quality were significant concerns for the city leadership. We had to ensure this investment would deliver long-term value for our community and meet the highest standards of service excellence."