Children’s Hospital Prepares New Facility for Activation with Support from ePlus
Meets hospital opening deadline and is poised to provide a full suite of hospital services with the successful deployment of 3,500+ functional endpoint devices
Business Challenges
Challenge 1
The children’s hospital was expanding into a new geographic region and lacked the manpower to professionally deploy the 3,500+ endpoint devices required to activate a fully-functional hospital. They also lacked the space required to stage, image and pre-configure the endpoints.
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Challenge 2
Ensuring that all devices are properly set up, configured, and ready for use can be a daunting task, especially in large healthcare facilities with many users. The children’s hospital sought an efficient way to make sure all necessary applications were accessible from various devices and fully tested and verified before go-live.
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Challenge 3
The endpoint project required precise execution with a very specific timeline, which included proper planning, installation, testing, and commissioning.
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Why ePlus?
- As the customer’s go-to partner for endpoint services for many years, ePlus was a natural fit to deploy these devices. The children’s hospital needed a reliable partner who could execute a large-scale project with the utmost precision and meet the desired timeline.
- ePlus has deep expertise in project management, focus on rapid deployment, and commitment to quality. In addition, post-deployment assistance, testing, and product orientation were critical factors for this engagement since many of the hospital staff were new employees. ePlus was able to provide peace of mind that their systems would be deployed and ready to provide critical services.
Solution
Full Building Activation Services
- The on-time deployment of 3,500+ endpoint devices, including workstations, monitors, printers, WOWs, medical devices, and other critical items
- Service delivery by local ePlus team (PC Technicians, Project Managers, Project Coordinators, Solutions Architects, and others) included staging, full imaging and testing of devices, asset/inventory management, cable management, and detailed documentation
- Local warehouse for hardware staging and local configuration center to assist with imaging and pre-configuration to take on an initiative of this scale
Business Outcomes
- The children’s hospital was able to prepare its new facility to provide a full suite of hospital services without expanding its full-time staff, renting space, and running the project themselves, which sped up the project and comfortably met the target date for opening.
- They now have a fully documented and tested procedure for adding end-user devices in the future in an efficient and cost-effective manner.
- All assets were deployed and functional to fully meet the go-live date, resulting in a successful hospital opening and an excellent experience for hospital leadership, staff, and patients.
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