Case Studies
IT Department for State Government Turns to ePlus for Automation and Orchestration Cloud Services
Aug 28, 2018, 08:37 AM
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By integrating and automating business process into workflows, ePlus helped the organization speed delivery time for IT services, enhance billing and chargeback, and deliver a better user experience
By integrating and automating business process into workflows, ePlus helped the organization speed delivery time for IT services, enhance billing and chargeback, and deliver a better user experience
Business Challenges
- The IT department supports all of the agencies in the state, and it needed assistance building a private cloud strategy
- It had manual processes for server provisioning and sought to automate and orchestrate its business processes, integrated into the solution
- The customer lacked internal resources for the initiative
Why ePlus?
- Technical expertise around UCS director
- Long-standing strategic partnership with Cisco
- Team of experienced cloud engineers with experience building custom solutions
Solution
ePlus Cloud Services – Automation and Orchestration
- Enabled developer self-service IaaS portal with orchestration
- Custom workflow development and custom integration for infrastructure / IP management and ticketing
- Developed a front end catalog for end users to consume services
- Integrated and automated complete business process into workflows
Business Outcomes
- Automated workflows speed delivery of IT services
- Improved resource tracking for consumed services for enhanced billing and chargeback
- Better end user experience through intuitive portal that offers enhanced manageability and visibility into IT resources
- Drastically reduced delivery time for services
- Free IT staff to focus on strategic initiatives
Categories :
- Government
Tags :
- Cloud
- Government
- Services
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