Customer Success Cards

The company turned to ePlus to help digitize and transform the processes behind the procurement and upgrade of the complex IT components that fuel its proprietary terminal business and internal operations.

The company turned to ePlus to help digitize and transform the processes behind the procurement and upgrade of the complex IT components that fuel its proprietary terminal business and internal operations.

Business Challenge

• The company sought to improve time to market for its terminal business.
• It wanted to enhance productivity and engagement by creating a seamless, secure mobile experience in its global offices.
• Finally, the customer wanted to reduce its operational costs and empower employee knowledge through video learning.

Why ePlus?

• Instrumental role in the company’s day-to-day business and involvement in all activities to maintain its entire infrastructure
• Ability to maintain critical data to aid in all procurement and solutions decisions
• Strong services expertise as well as configuration and asset management capabilities
• Fulfillment deliverables and expectations to meet tight timeframes/logistics
• Strong knowledge of internal processes
• Long-standing partnerships with multiple manufacturers

Solution

• ePlus OneSource Procurement solution
• Cisco ISR series routers, Nexus switches, UCS servers, IronPort, digital and media players
• Pure Storage X Series
• ePlus Professional Services: Create a central bill of materials desk to review, validate, and build custom BOMs specific to the customer’s needs; complete fulfillment services and streamlined ordering through OneSource procurement system to meet unique requirements; maintain IT roadmap and manage upgrades

Business Outcomes

Transformative process and business improvements:

• Improved turnaround time and accuracy of multi-vendor IT component procurement and fulfillment by 98%—speeding time to market and improving operational efficiencies
• Dramatically improved employee productivity and engagement through connectivity and access to secure, mobile information
• Saved potentially millions in travel costs from a switch from classroom-based to video learning
• Moving off traditional disk and moving to Flash provides faster performance and retrieval of archived data with lower total cost of ownership

• Digital Infrastructure
• Financing
• Services

• Global IT Manufacturer Empowers Workforce Innovation with ePlus