ePlus Extends Availability of Enhanced Maintenance Support (EMS) to All Customers
EMS is now available to clients outside of ePlus Managed Services who seek faster problem resolution, greater visibility, and reduced risk for maintenance support
HERNDON, VA – May 10, 2017 – ePlus inc. (NASDAQ NGS: PLUS – news), an engineering-centric technology solutions provider, announced today it will extend availability of EMS to all clients. Previously a value-added benefit only available as part of ePlus Managed Services, EMS will now be made more broadly available to all qualifying clients. The EMS service helps clients improve their device availability and reduce downtime.
“Our clients are looking for better value from their maintenance support services,” said Blake Webber, national practice director at ePlus. “This means effective multi-vendor support from a certified, trusted support partner, access to diagnostic tools that offer faster problem resolution, and an improved support experience at a lower cost. Extending EMS’ reach will help more clients achieve these goals.”
ePlus EMS services offer clients increased service level performance, reduced time to diagnose errors, reduced Mean Time to Resolution (MTTR), and seamless escalation to Level 3 manufacturer support. By leveraging ePlus nationwide support centers, diagnostic tools, and knowledge base, ePlus’ experienced engineers provide 98% resolution for Level 1 and Level 2 support issues coupled with timely vendor-specific reports that correlate supported products with lifecycle and field notice alerts. The services are certified and fully backed by ePlus’ leading manufacturer partners, including Cisco, NetApp, and Pure Storage. Capabilities include:
- Single-call support for multi-vendor environments
- U.S.-based 365x24x7 customer care
- Automated diagnostic and support capabilities
- Device health and availability monitoring
- End-of-life and end-of-support details
- Software updates
- Maintenance renewal, inventory, and support contract details
- Product security alerts
“Helping our clients keep their IT environments highly available without the need for dedicated staff frees them to focus on innovation,” said Kevin Detsch, SVP of emerging and advanced solutions at ePlus. “Features such as single-call support from U.S.-based customer care centers and proactive, automated alerts help clients stay abreast of pending contracts renewals, end-of-life or end-of-support details, and software updates. These value-added services not only improve the support experience, but help clients achieve the business outcomes they desire..”
More information about ePlus Enhanced Maintenance Support can be found at www.eplus.com/ems.
About ePlus inc.
ePlus is an engineering-centric technology solutions provider that helps organizations imagine, implement, and achieve more from their technology. With the highest certifications from top technology partners and expertise in key technologies from data center to security, cloud, and collaboration, ePlus transforms IT from a cost center to a business enabler. Founded in 1990, ePlus has more than 1,000 associates serving a diverse set of customers nationally, and in Europe. The Company is headquartered at 13595 Dulles Technology Drive, Herndon, VA, 20171. For more information, visit www.eplus.com, call 888-482-1122, or email firstname.lastname@example.org. Connect with ePlus on Facebook at www.facebook.com/ePlusinc and on Twitter at www.twitter.com/ePlus. ePlus. Where Technology Means More®.
ePlus®, Where Technology Means More®, and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies, products, and services mentioned herein may be the trademarks of their respective owners.
Statements in this press release that are not historical facts may be deemed to be “forward-looking statements.” Actual and anticipated future results may vary materially due to certain risks and uncertainties, including, without limitation, possible adverse effects resulting from financial market disruption and general slowdown of the U.S. economy such as our current and potential customers delaying or reducing technology purchases, increasing credit risk associated with our customers and vendors, reduction of vendor incentive programs, and restrictions on our access to capital necessary to fund our operations; our ability to consummate and integrate acquisitions; the possibility of goodwill impairment charges in the future; significant adverse changes in, reductions in, or losses of relationships with major customers or vendors; the demand for and acceptance of, our products and services; our ability to adapt our services to meet changes in market developments; our ability to implement comprehensive plans for the integration of sales forces, cost containment, asset rationalization, systems integration and other key strategies; our ability to reserve adequately for credit losses; our ability to secure our electronic and other confidential information; future growth rates in our core businesses; the impact of competition in our markets; the possibility of defects in our products or catalog content data; our ability to adapt to changes in the IT industry and/or rapid change in product standards; our ability to realize our investment in leased equipment; our ability to hire and retain sufficient qualified personnel; and other risks or uncertainties detailed in our reports filed with the Securities and Exchange Commission. All information set forth in this press release is current as of the date of this release and ePlus undertakes no duty or obligation to update this information.